Refunds and returns

Ready-to-wear: returns

• You can ask to return an item within [OWNER: number of days] of receiving it.
• The item must be unworn, unwashed, with its tags, and in its original condition.
• [OWNER: items that cannot be returned, for example caps or sale items.]
• [OWNER: who pays for return delivery.]
• To start a return, contact us on WhatsApp (+234 916 957 5858) with your order code.

Ready-to-wear: if something is wrong

If your item arrives damaged, faulty or not what you ordered, tell us within [OWNER: number of days] and send a photo. We will replace it or refund you. We pay the return delivery in this case.

Ready-to-wear: cancelling before it ships

You can cancel before we send your order. Contact us on WhatsApp with your order code as soon as you can. [OWNER: after what point can an order no longer be cancelled.]

Tailor-made: general rule

Tailor-made pieces are made to your measurements and choices, so we cannot resell them. For this reason they are not returnable or refundable once work has started, except as described below.

Tailor-made: cancelling

• Before work starts (the first stage has not begun): you can cancel and receive a full refund of anything you paid. [OWNER: confirm.]
• After work has started: [OWNER: how much of the deposit is kept at each stage, for example pattern drafting, fabric cutting, embroidery and tailoring.]
• Once the piece is cut or embroidered: [OWNER: confirm whether any refund is possible.]
• The balance is only collected when the piece is ready. If you cancel after the piece is finished: [OWNER: policy.]

Tailor-made: fit and alterations

• If the fit is wrong because of our mistake (it does not match the measurements you gave us), we will correct it at no cost.
• If the fit is wrong because the measurements given were not accurate, [OWNER: alteration policy and price.]
• We offer a fitting stage so you can check the fit before the final finishing. [OWNER: how many free alterations are included.]
• Please check your measurements carefully before you place the order. We are glad to help you on WhatsApp.

Tailor-made: your own design

For your own design, the owner sends you a price first. You do not pay anything until you accept it. [OWNER: confirm whether the quote can still change after you accept.]

How refunds are paid

• Card or online payment through Paystack: returned to the same card or account. Your bank may take some days to show it. [OWNER: usual number of days.]
• Bank transfer: returned to the account you tell us. [OWNER: usual number of days.]
• Cash paid in the shop: returned in the shop or by bank transfer. [OWNER: confirm.]
• [OWNER: whether delivery fees are refunded.]

Your legal rights

This page does not take away any rights you have under Nigerian consumer law. [OWNER: have a lawyer confirm this paragraph.]